Case Study

Professional Services Agreement for a City’s SCADA Control System

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Client Overview

Professional Services Agreement for the configuration, maintenance, repair and replacements, diagnostics, administration, programming, upgrades, documentation and training for a City’s SCADA Control System.

Description of Services Provided:

  • Provided SCADA Services for various facilities:
    • Water Treatment Plants
    • Wastewater Treatment Plants
    • Raw Water Wells
    • ASR Wells
    • Injection Wells
    • Concentrate Wells
    • Utility Lift Stations
    • Re-Pump Stations
    • Pump Stations
    • Natural Gas System
  • Offered technical support services for following components/systems:
    • SCADA Servers, SCADA Client Workstations and associated appurtenances
    • Microsoft Access and SQL Server databases
    • GE Cimplicity HMI SCADA Applications
    • GE 90-70 PLC, 90-30 PLC, Versamax PLC and related software
    • Allen Bradley PLC and related software
    • Modicon PLC and related software
    • Routers, hubs, and switches linked through fiber and UTP cables
    • Radio Spread Spectrum and Diagnostics Software
    • Field Instrumentation
    • Local Control Panel Hardwired Controls
  • Conducted network support services to the Utilities Department for the SCADA Control System and City’s Management Information Systems (MIS) Department as it interfaces with the SCADA Control System and for monitoring tools of the City’s overall network.
  • Implemented use of CPWE and ICS-CERT best practices based on the procedures and guidelines provided by the City.